All packages are sent by the selected shipping method and typically take 1 to 5 days for UK delivery from the point of dispatch. Where a tracked shipping service has been selected, you will receive full tracking details once the order has been dispatched.
Orders are sent by the selected shipping method from our UK distribution centre and typically take 2 to 7 days for delivery, from the point of dispatch. Where a tracked shipping service has been selected, you will receive full courier tracking details once the order has been dispatched.
All orders are subject to UK VAT (sales tax), but are not subject to local import duties.
Orders are sent by courier and typically take 5 to 14 days for delivery, from the point of dispatch. Where a tracked shipping service has been selected, you will receive full courier tracking details once the order has been dispatched.
You will NOT be charged UK VAT (sales tax), but you will be liable for any local import duties.
If you decide to cancel your order prior to shipping, please telephone us on +44 (0)20 7112 9298 or email us at firstname.lastname@example.org
We will cancel your order immediately and issue a full refund of your payment. A confirmation of this cancellation will then be emailed to you. Unfortunately once the order has been shipped, cancellations are no longer available and the order falls under our return/ refund policy, detailed below.
If you are not completely satisfied with your purchase, you can return it within 30 days of purchase, for an exchange or a refund. Returns that are received after 30 days may be accepted at our discretion with a credit note issued for use in our shops or on our website.
Carter Savoy Limited
16 Berkeley Street,
All items are thoroughly checked before shipping. If you consider your item to be faulty on arrival please contact us at email@example.com
firstname.lastname@example.org. We take all complaints seriously and will be swift in our response to resolve matters.
Cad & The Dandy Limited accepts payment by Visa, Mastercard and PayPal. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delays or non-delivery.
WHEN DO WE TAKE YOUR PAYMENT?
We will take payment once your card details have been processed through the checkout page of our site.
Carter Savoy Limited operates an address verification system (AVS) for your security. Orders can fail the verification process if the Billing and Delivery address do not match the card you are using for purchase.
Orders are subject to acceptance and availability. Once we have received your order we will send a confirmation e-mail to the email address you provided during the checkout process.
Once all the details associated with your order have been confirmed and submitted by you we will send you an email confirming that we have received the order. This confirmation email is not a guarantee of stock availability. In the rare instance that we are unable to fulfil your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible.
We aim to dispatch your order within 5 working days, however, in many cases orders will be shipped on the next working day.
UNITED KINGDOM: Please allow up to 3 working days from the confirmation of your order to delivery of your order.
EUROPEAN UNION: Please allow up to 5 working days from the confirmation of your order to delivery of your order.
OUTSIDE THE EUROPEAN UNION: Please allow up to 10 working days from the confirmation of your order to delivery of your order.
All payment card holders are subject to validation checks and authorisation by their card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Carter Savoy Limited will validate all names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.cartersavoy.com website you consent to such checks being made. We may need to contact you by email, telephone or letter to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency, which may keep a record of the information. All information provided will be treated in accordance with the GDPR 2018. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
We make every effort to describe and display items as accurately as possible, however, colour displays can vary depending on your computer settings, which means that exact colour matches are not possible so the colours of the products you order may differ from what you see on screen. We cannot guarantee that product descriptions, colours or the other content is accurate, error free or complete.
Carter Savoy Limited reserves the right to refuse any order.
We do not share any data collected via our website with any 3rd party partners.
Carter Savoy Limited reserves the right to refuse any order at any time for any reason, without needing to state the reason for any such refusals. Sales restrictions currently in place include, but are not limited to: restrictions on sales to known high risk territories; to locations where known distribution problems exist; to individuals where insufficient identity verification has been obtained to process a payment.
Carter Savoy Limited
16 Berkeley Street,
This Site is operated by Carter Savoy Limited
Company registration number: 10855571